Question 1

Do guests need to download an app?

Accepted Answer

No. Guests scan the QR code with their phone camera and the menu opens in their browser. There is nothing to install.

Question 2

Does the guest cart send orders to the kitchen?

Accepted Answer

No. When enabled, the optional guest cart is saved locally on the guest's phone as a personal note — it does not send orders to your kitchen, POS, or staff dashboard. Guests still order with your team as they do today.

Question 3

How fast do menu updates appear for guests?

Accepted Answer

Changes you save in the dashboard appear the next time a guest loads or refreshes the menu — usually within seconds of scanning.

Question 4

Do I have to build the menu myself, or can you do it for us?

Accepted Answer

Either way works. Build it yourself in the dashboard, or send us your current menu — a PDF, photos, a document, or a link — and we'll set up the first version for you to review.

Question 5

Do I need a different QR code for each table?

Accepted Answer

You can use one code for the whole venue or a unique code per table. Either way, the code stays the same even after you change prices or items.

Question 6

Can I keep using our printed menu alongside the QR menu?

Accepted Answer

Yes. Many venues keep printed menus for guests who prefer them while the QR code stays available and up to date for everyone else.

Question 7

Is there a free trial, and can I cancel anytime?

Accepted Answer

Yes. Every plan includes a 14-day free trial, and you can upgrade, downgrade, or cancel from your account settings at any time.

Question 8

What if Wi-Fi is slow at the table?

Accepted Answer

Menus are lightweight and cached by the browser. Once loaded, guests can browse even on spotty connections. QR codes only need a brief connection to open the menu.

Question 9

Can I upload my existing menu PDF?

Accepted Answer

The guest menu is not a PDF viewer — items live in the dashboard so guests get a fast mobile experience. Send us your PDF and we can set up the first version for you.

Question 10

How long does setup take?

Accepted Answer

You can create a simple test menu in minutes. A full menu takes longer depending on how many categories and items you have.

Question 11

Can I manage multiple locations?

Accepted Answer

Yes. Pro and Enterprise plans support multiple venues from one account, each with its own menu and QR codes.

Question 12

Can I mark items as sold out during service?

Accepted Answer

Yes. Toggle availability from the dashboard. Sold-out items can be hidden or shown as unavailable.

Question 13

What format are QR codes delivered in?

Accepted Answer

Download print-ready PNG or PDF files sized for table tents, stickers, or menu inserts.

Question 14

Can I change plans later?

Accepted Answer

Yes. Upgrade anytime for immediate access. Downgrades take effect at your next billing cycle.

Help center

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Guest experience

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